Returns & Refunds Policy

Thank you for shopping with The Tea Tendril! Due to the perishable and edible nature of our handmade products, we do not accept returns for change of mind, buyer's remorse, or any reason once the product has shipped. This is for health, hygiene, and food safety reasons—opened or used food items cannot be resold.

Refunds or Replacements for Issues on Our End

We stand behind our products and want you to be happy. If there's a problem caused by us, we'll make it right:

• Wrong item sent, incomplete order, or our preparation/packaging error: Contact us within 7 days of delivery with photos. We'll refund the affected items or send a replacement at our expense.

• Damaged during preparation or clearly before shipping: Same as above—we'll refund or replace.

To request this, email us at theteatendril@gmail.com with your order number, photos, and details. We'll respond within 2-3 business days and process eligible refunds to your original payment method within 7-10 days.

Lost, Delayed, or Damaged in Transit

We ship via USPS, UPS, or FedEx (choosing the fastest and most cost-effective option for your order). Once we hand your package to the carrier with tracking (we always provide tracking), responsibility transfers to them.

We are not responsible for issues during transit, including:

• Lost packages

• Delays

• Damage after handover to the carrier

For these situations:

• Please file a claim directly with the carrier using your tracking number (provided in your shipping confirmation email).

• We recommend adding shipping insurance at checkout for valuable orders—we'll gladly provide any documentation (photos, receipts) to support your claim.

• If tracking shows delivery but you didn't receive it, contact the carrier first.

In rare cases where carrier error is clear and you've provided claim proof, we may offer a one-time courtesy reship or partial refund at our discretion.

Non-Refundable/Non-Replaceable Items

All sales are final for:

• Custom or personalized orders

• Products opened, used, or unsealed (hygiene reasons)

• Change of mind or preference (e.g., flavor not to your liking)

Gifts

If your order was marked as a gift, refunds (if eligible) go to the original purchaser.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail theteatendril@gmail.com